CRM COMMUNICATION PLATFORM

Connect Teams. Simplify Communication.

Real-Time Chat Built Into Your CRM

Try it: route a conversation ↓ See the screens

SERVICES: Product Design, Mobile App Development, & Deployment
BUSINESS TYPE: CRM Communication Platform
PLATFORM: Web · Android · iOS

ABOUT THIS PROJECT

Chat + CRM, in brief

This project is a real-time chat and communication solution integrated into a CRM platform, designed to streamline internal communication between teams, departments, clients, and stakeholders.

The system enables instant messaging, conversation tracking, and collaboration directly within the CRM workflow—reducing dependency on external communication tools and improving productivity.

SERVICES Product Design, Mobile App Development, & Deployment

BUSINESS TYPE CRM Communication Platform

JavaScript TypeScript React React Native Node.js WebSocket MongoDB Redis Firebase Figma Git

WHAT DID WE DO IN THIS PROJECT?

Feature by feature

We designed and developed a CRM-integrated communication ecosystem that includes:

The goal was to create a centralized communication system that enhances collaboration and productivity directly inside the CRM environment.

TRY IT · INTERACTIVE

Route a conversation

Pick who is talking and what it's about. See where the message lands in the CRM.

OUR SERVICE PROVIDED

From idea to launch

By integrating real-time communication directly into CRM workflows, this platform enables teams to collaborate faster, stay connected, and manage operations more efficiently from a single ecosystem.

— CHAT + CRM · CASE STUDY

STYLE GUIDE

Type, colour and components

The style guide establishes consistent typography, colors, and components to create a unified, professional user interface with comprehensive design and visual cohesion throughout the project.

TYPEFACE Inter

RegularMediumSemi-BoldBold

OUR PROJECT CHALLENGES

What made it hard

CHALLENGE 01

Real-Time Messaging at Scale

Delivering instant one-to-one and group messages, alerts, and file sharing across web and mobile required a reliable real-time layer that keeps every conversation in sync.

CHALLENGE 02

Linking Conversations to CRM Records

Every chat had to live alongside the right client, lead, or ticket. We designed role-based flows so conversation history stays inside CRM records and is easy to find.

OUR DEVELOPMENT

How we built Chat + CRM

SCREENS

Inside Chat + CRM

Click a screen to view it full size.

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Corewave Tech Pvt. Ltd. is a prominent mobile app development company in Noida, India